Privacy Policy

The Privacy Policy explains how Pathway Health collects, stores, uses and shares your personal information. Personal information includes information that may identify you as an individual. By accessing Pathway Health’s services, you agree to the terms of this Privacy Policy. Pathway Health will provide you with more information and request your consent where necessary.

What personal information we collect

Information Pathway Health Requests from you

When you use Pathway Health’s services as a patient to request and order medicinal cannabis from licensed producers, you will be asked to provide Pathway Health with certain personal information about you such as your first name, last name, address, phone number, email address and residence, as well as your health card and credit card number. With your consent, we will also ask you to provide us with certain personal health information, such as the name and location of your doctor, health documentation, your prescribed daily amount of medicinal cannabis, the period of authorized use and the quantity of medicinal cannabis you wish to purchase. We may also ask you to provide your emergency contact information.

Information Pathway Health Obtains from External Sources

You may be directed to Pathway Health by your health care provider, such as your family physician, pharmacist or other health care professional. With your consent, your health care provider may need to share your personal health information with Pathway Health, so that we can provide our services to you.

Information Automatically Gathered

Pathway Health uses cookies to automatically collect certain information, including personal information, when you visit our website. For example, Pathway Health may collect and store information related to your use of our website, including pages visited, duration at the site, the date and time of your visit. The information collected is used to help Pathway Health provide a more relevant, efficient and useful site experience for you. This information is also used to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the site and Pathway Health services offered.

 Other Information Collected by Pathway Health

If you choose to interact with Pathway Health social media and/or blogs regarding your use of medicinal cannabis, or related experiences, the information provided may be used and viewed by others. Pathway Health is not responsible for the privacy or use of this information.

How We Use Your Information

Pathway Health collects your personal information to provide relevant services to you. In addition to those uses mentioned previously, we collect personal information for the following reasons: 

  • to communicate with you;
  • to respond to your requests;
  • to improve our website;
  • to improve the services we provide;
  • to provide you with information and offers that we believe you may find useful, including marketing materials, product promotions, advertisements, coupons and other information on services and products offered by Pathway Health or third parties;
  • to create aggregated information that is no longer identifiable;
  • to provide you with Health Canada regulatory information and updates; and
  • to better understand what products and services are important to you.

Note: You may opt out of receiving any such e-mails by unsubscribing; simply follow the unsubscribing instructions on the website or at the bottom of our emails.

Pathway Health may also aggregate and anonymize information to generate data and reports concerning demographics, purchasing patterns, trends and patient behavior.

How We Share Your Information

Pathway Health may share your personal information with the following parties for these purposes: 

  • Licensed Producers – to facilitate your registration so your medical cannabis order can be fulfilled. In addition, product ordering information is exchanged with Pathway Health, so that we can verify that the correct product was ordered, update healthcare providers in the circle of care and analyze medical cannabis usage trends to help improve our services.
  • Health Care Practitioners – In order to provide comprehensive care, it may be necessary for Pathway Health to share your personal health information with a Health Care Practitioner who is participating in your care, in connection with your use of medicinal cannabis.

Public Profiles. If you provide personal information to the Pathway Health Blog, this information will be publicly available and therefore may be seen by other users.

Trusted Third Party Service Providers. Pathway Health may use third parties to provide technical support and perform tracking and reporting functions, conduct quality assurance testing, and provide other services in connection with its services. Pathway Health may share your personal information with them so that they can perform the required services.

Third Parties. Upon receipt of a written request by a client or patient to share personal information with a third party, Pathway Health will provide the requested data.

Business Transfers. Pathway Health reserves the right to disclose and/or transfer your personal information to a third party in the event of an actual or proposed sale, purchase, lease, amalgamation, merger, joint venture or other type of disposition or financing, in order to ensure a continuance of service. Should another company acquire Pathway Health or substantially all of its assets, Pathway Health will ensure that the company will assume the rights and obligations with respect to that information as described in this Privacy Policy.

Investigations. Pathway Health reserves the right to investigate abuses and enforce all/any aspects of the Privacy Policy. Pathway Health may disclose your personal information to a third party as authorized by law.

How We Store Your Personal Information

Pathway Health stores your personal information on webservers located in Canada.

How We Protect Your Personal Information

Pathway Health is committed to protecting all information provided to us by patients by maintaining physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information. While Pathway Health cannot guarantee absolute security, the Company has implemented and reviews security protocols to protect patient information. Access to patient information is limited & restricted.

How You Can Correct Your Information

To correct any inaccuracies regarding your personal information, please contact Pathway Health at privacy@pathwayhealth.ca or call us at 1- (844) 826-2665. Please note that before Pathway Health is able to provide you with any information, we will require verification of your identity.

How Long We Keep Your Information

Pathway Health retains your personal information for the period of time that you are actively accessing our services. Pathway Health may, however, retain personal information in accordance with Pathway Health’s data retention policies and to comply with: applicable federal or provincial legislation, medical record retention requirements mandated by regulatory bodies governing physicians, nurse practitioners and other healthcare practitioners,  to prevent fraud, resolve disputes, for troubleshooting purposes and to assist with any investigations.

External Links and Sites

Any external websites linked from the Pathway Health website do not operate under this Privacy Policy. Pathway Health strongly recommends that patients examine the privacy policies of third party websites regarding their procedures for collecting, storing and using personal information.

Contact us

If you have any questions regarding our use of your personal information please contact Pathway Health at privacy@pathwayhealth.ca or call us at 1 (844) 826-2665.

Pathway Health reserves the right to not disclose information for legal, security, regulatory or intellectual property reasons.

Pathway Health has a designated Privacy Compliance Officer who can be reached at privacy@pathwayhealth.ca 

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